These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Pagewiz 515270841 LTD, a company registered in Israel, operating under the brand Alertica ("Alertica," "we," "us," or "our").
By creating an account, accessing, or using the Alertica platform and related services (collectively, the "Service"), you agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization.
If you do not agree to these Terms, do not use the Service.
"Authorized User" means an individual authorized by Customer to access and use the Service under Customer's account.
"Customer Data" means all data submitted, uploaded, or generated by Customer or its Authorized Users through the Service, including file hashes, configuration hashes, device connection details, and audit logs.
"Device Credentials" means IP addresses, usernames, and passwords provided by Customer for monitored devices.
"Monitoring Data" means cryptographic hashes and change detection records generated by the Service.
"On-Premises Software" means the version of the Service deployed on Customer's own infrastructure.
"SaaS Platform" means the cloud-hosted version of the Service.
"Subscription Period" means the period during which Customer has a valid subscription to the Service, as set forth in the applicable order or plan.
Alertica provides file integrity monitoring (FIM) and configuration change detection for servers and IoT devices, including cameras. The Service detects and reports changes based on cryptographic hashing and configuration comparison mechanisms.
Alertica does not store file contents. Only file hashes and configuration hashes are stored for monitoring purposes.
- SaaS Platform — hosted and managed by Alertica.
- On-Premises Software — deployed and operated on Customer's infrastructure.
- Does not guarantee detection of all file modifications, configuration changes, or tampering events.
- Does not guarantee the absence of false positives or false negatives.
- Does not guarantee prevention of security breaches.
- Does not guarantee compliance with any regulatory framework.
- Is not a substitute for a comprehensive security program, vulnerability management, or incident response.
Customer is solely responsible for its overall security posture, including securing its own infrastructure, devices, networks, and systems.
To use the Service, you must create an account using a valid email address. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
You must promptly notify Alertica of any unauthorized access to your account.
You may only use the Service to monitor files and devices that you own or are expressly authorized to monitor. You represent and warrant that you have obtained all necessary rights, permissions, and consents to monitor any device or system connected to the Service.
Unauthorized monitoring of third-party devices or systems using the Service is strictly prohibited and constitutes a material breach of these Terms.
- Use the Service for any unlawful purpose or in violation of applicable law.
- Attempt to gain unauthorized access to the Service, other accounts, or connected systems.
- Reverse-engineer, decompile, or disassemble the Service.
- Use the Service to conduct vulnerability scanning, penetration testing, or attacks against third-party systems.
- Interfere with or disrupt the Service or its infrastructure.
- Resell, sublicense, or redistribute the Service without prior written consent.
Alertica may suspend accounts that violate these Terms.
To operate the Service, Customer may provide Device Credentials. Device Credentials are stored using reversible encryption so the Service can connect to monitored devices. Access to Device Credentials is restricted to authorized personnel under strict internal controls and only for the purpose of providing the Service.
- The accuracy and security of Device Credentials provided to the Service.
- Ensuring that monitored devices are properly secured and maintained.
- Rotating, updating, or deleting Device Credentials as needed.
- Managing access controls on Customer's own infrastructure.
Customer may delete Device Credentials at any time through the Service.
Alertica shall not be responsible for security vulnerabilities inherent in monitored devices.
Customer retains all right, title, and interest in and to Customer Data. Alertica does not acquire any ownership rights in Customer Data.
Customer grants Alertica a limited, non-exclusive license to use, process, and store Customer Data solely for the purpose of providing the Service.
Alertica will not use Customer Data — including anonymized or aggregated data — for any purpose other than providing the Service.
Upon termination of the Subscription Period, Customer may request export of Customer Data within thirty (30) days. After this period, Alertica will delete Customer Data in accordance with its data retention policies as described in the Privacy Policy, subject to any legal retention obligations.
For On-Premises Software, Alertica grants Customer a limited, non-exclusive, non-transferable license to install and use the software on Customer's infrastructure during the Subscription Period.
- Customer acts as the **data controller** for all data processed by the On-Premises Software.
- Alertica does **not** have remote access to the Customer's on-premises installation.
- No telemetry, monitoring data, or device information is transmitted to Alertica.
- The software performs periodic license validation checks that verify entitlement only; no customer data is transmitted.
Customer is solely responsible for operating and securing the on-premises deployment.
Customer may not modify, reverse-engineer, decompile, or create derivative works of the On-Premises Software, except as permitted by applicable law.
The Service is available under various subscription plans, including free and paid tiers. Features, limitations, and pricing are as described on the Website or in the applicable order.
- The Service is provided "as-is" without any service level commitments.
- Alertica may modify, suspend, or discontinue the free plan at any time without notice.
- No SLA applies. No uptime commitment is made.
- Alertica's total aggregate liability to you under the free plan is zero (0).
Paid subscriptions are billed in advance in accordance with the selected plan. All fees are non-refundable except as expressly stated in these Terms or required by applicable law.
Payments are processed by Tranzila.
Fees are exclusive of all taxes and levies. Customer is responsible for all applicable taxes, except for taxes based on Alertica's net income.
If payment is overdue, Alertica may suspend access to the Service upon reasonable notice. Alertica reserves the right to charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
Alertica targets 99% monthly uptime for the SaaS Platform. This target applies only to paid subscription plans.
- Scheduled maintenance (communicated with reasonable advance notice)
- Emergency maintenance
- Force majeure events
- Failures of third-party infrastructure providers
- Internet connectivity failures outside Alertica's control
- Customer-caused issues (misconfiguration, excessive usage)
- Suspension due to Customer's breach of these Terms (including non-payment)
If monthly uptime falls below 99%, Customer may request a service credit.
- Credits are capped at **one (1) month** of subscription fees.
- Credits cannot be exchanged for cash or refunds.
- Claims must be submitted to **info@pagewiz.com** within **30 days** of the end of the affected month.
- Credits will be applied to Customer's next billing cycle.
Service credits are Customer's sole and exclusive remedy for failure to meet the uptime target. This Section 8 does not modify the limitation of liability provisions in Section 11.
Alertica may modify this SLA from time to time. Material changes will be communicated at least 30 days in advance and will not apply retroactively.
The Service, software, algorithms, user interfaces, documentation, trademarks, and all intellectual property remain the exclusive property of Alertica. No rights are granted except as expressly provided in these Terms.
If Customer provides suggestions, ideas, or feedback regarding the Service ("Feedback"), Alertica may freely use such Feedback without obligation or compensation.
- The Service will detect all file modifications, configuration changes, or security events.
- The Service will prevent security breaches.
- The Service will be uninterrupted, error-free, or completely secure.
- The Service will meet Customer's specific requirements.
- The Service ensures compliance with any regulatory framework.
The Service is not a substitute for a comprehensive security program.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising out of or related to these Terms, regardless of the theory of liability.
Alertica shall not be liable for security incidents originating from Customer's systems, devices, or infrastructure.
ALERTICA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO ALERTICA DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
This limitation applies to all claims, including contract, tort, negligence, and statutory claims.
Liability for gross negligence shall remain subject to the above cap.
For free-tier users, Alertica's total aggregate liability is zero (0).
- Fraud or willful misconduct by either party.
- Obligations that cannot be limited under applicable law.
The limitations of liability in this Section 11 reflect an allocation of risk between the parties and form an essential basis of the bargain between them.
Customer shall indemnify, defend, and hold harmless Alertica from and against any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from:
- Customer's breach of these Terms.
- Customer's use of the Service to monitor devices or systems without proper authorization.
- Customer's violation of applicable law.
- Any third-party claim relating to Customer Data.
Alertica implements reasonable and appropriate technical and organizational safeguards to protect the Service and Customer Data.
However, Customer acknowledges that no system is completely secure.
Customer remains responsible for securing its own infrastructure, devices, and systems.
- It is not located in, or a resident of, any country subject to comprehensive trade sanctions.
- It is not listed on any sanctions or restricted-party list maintained by any applicable authority.
- It will not use the Service in violation of applicable export control or sanctions laws.
These Terms remain in effect for the duration of the Subscription Period and until all obligations have been fulfilled.
Either party may terminate the subscription by providing written notice at least thirty (30) days before the end of the then-current Subscription Period.
- Materially breaches these Terms and **fails to cure within thirty (30) days** of written notice.
- Becomes insolvent, files for bankruptcy, or ceases operations.
Alertica may terminate or suspend the Service immediately for non-payment.
- Customer's right to use the Service ceases immediately.
- Customer may request export of Customer Data within thirty (30) days of termination.
- After the 30-day period, Alertica will delete Customer Data in accordance with its retention policies.
- Sections that by their nature should survive termination will survive, including Sections 5.1, 9, 10, 11, 12, 14, 16, and 17.
These Terms shall be governed by and construed in accordance with the laws of the State of Israel, without regard to conflict of laws principles.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Tel Aviv-Jaffa, Israel.
These Terms, together with the Privacy Policy, DPA (if applicable), and any applicable order, constitute the entire agreement between the parties and supersede all prior agreements relating to the subject matter hereof.
Alertica may modify these Terms at any time by posting the revised Terms on the Website. Material changes will be communicated to Customer via email or through the Service. Continued use of the Service after changes become effective constitutes acceptance.
Customer may not assign these Terms without Alertica's prior written consent. Alertica may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect.
Failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Any dispute arising out of or related to these Terms shall be brought solely in an individual capacity. Neither party may bring claims as a plaintiff or class member in any class, consolidated, or representative proceeding.
Neither party shall be liable for failure to perform obligations due to causes beyond its reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or failures of third-party infrastructure.
All notices under these Terms shall be sent to the email address associated with the Customer's account or to info@pagewiz.com for notices to Alertica.
If you have questions about these Terms, contact us at:
Alertica (operated by Pagewiz 515270841 LTD) Israel Email: info@pagewiz.com
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Alertica is a cloud-based server monitoring platform that provides real-time file activity alerts to help teams detect suspicious behavior early—without the need for installation or complex setup.
