TERMS OF SERVICE

Effective Date: Feb 24, 2026Last Updated: Feb 24, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Pagewiz 515270841 LTD, a company registered in Israel, operating under the brand Alertica ("Alertica," "we," "us," or "our").
By creating an account, accessing, or using the Alertica platform and related services (collectively, the "Service"), you agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization.
If you do not agree to these Terms, do not use the Service.

1. Definitions

"Authorized User" means an individual authorized by Customer to access and use the Service under Customer's account.
"Customer Data" means all data submitted, uploaded, or generated by Customer or its Authorized Users through the Service, including file hashes, configuration hashes, device connection details, and audit logs.
"Device Credentials" means IP addresses, usernames, and passwords provided by Customer for monitored devices.
"Monitoring Data" means cryptographic hashes and change detection records generated by the Service.
"On-Premises Software" means the version of the Service deployed on Customer's own infrastructure.
"SaaS Platform" means the cloud-hosted version of the Service.
"Subscription Period" means the period during which Customer has a valid subscription to the Service, as set forth in the applicable order or plan.

2. Service Description

2.1 Overview

Alertica provides file integrity monitoring (FIM) and configuration change detection for servers and IoT devices, including cameras. The Service detects and reports changes based on cryptographic hashing and configuration comparison mechanisms.

Alertica does not store file contents. Only file hashes and configuration hashes are stored for monitoring purposes.

2.2 Service Availability

The Service is available as:

• SaaS Platform — hosted and managed by Alertica.
• On-Premises Software — deployed and operated on Customer's infrastructure.

2.3 Change Detection — No Guarantee

The Service is provided as a change detection tool on a best-effort basis. Alertica:

• Does not guarantee detection of all file modifications, configuration changes, or tampering events.
• Does not guarantee the absence of false positives or false negatives.
• Does not guarantee prevention of security breaches.
• Does not guarantee compliance with any regulatory framework.
• Is not a substitute for a comprehensive security program, vulnerability management, or incident response.

Customer is solely responsible for its overall security posture, including securing its own infrastructure, devices, networks, and systems.

3. Account Registration and Use

3.1 Account Creation

To use the Service, you must create an account using a valid email address. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
You must promptly notify Alertica of any unauthorized access to your account.

3.2 Authorized Use

You may only use the Service to monitor files and devices that you own or are expressly authorized to monitor. You represent and warrant that you have obtained all necessary rights, permissions, and consents to monitor any device or system connected to the Service.
Unauthorized monitoring of third-party devices or systems using the Service is strictly prohibited and constitutes a material breach of these Terms.

3.3 Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable law.
• Attempt to gain unauthorized access to the Service, other accounts, or connected systems.
• Reverse-engineer, decompile, or disassemble the Service.
• Use the Service to conduct vulnerability scanning, penetration testing, or attacks against third-party systems.
• Interfere with or disrupt the Service or its infrastructure.
• Resell, sublicense, or redistribute the Service without prior written consent.

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Alertica may suspend accounts that violate these Terms.

4. Device Credentials

4.1 Storage

To operate the Service, Customer may provide Device Credentials. Device Credentials are stored using reversible encryption so the Service can connect to monitored devices. Access to Device Credentials is restricted to authorized personnel under strict internal controls and only for the purpose of providing the Service.

4.2 Customer Responsibility

Customer is solely responsible for:

• The accuracy and security of Device Credentials provided to the Service.
• Ensuring that monitored devices are properly secured and maintained.
• Rotating, updating, or deleting Device Credentials as needed.
• Managing access controls on Customer's own infrastructure.

Customer may delete Device Credentials at any time through the Service.
Alertica shall not be responsible for security vulnerabilities inherent in monitored devices.

5. Customer Data

5.1 Ownership

Customer retains all right, title, and interest in and to Customer Data. Alertica does not acquire any ownership rights in Customer Data.

5.2 License

Customer grants Alertica a limited, non-exclusive license to use, process, and store Customer Data solely for the purpose of providing the Service.

5.3 No Secondary Use

Alertica will not use Customer Data — including anonymized or aggregated data — for any purpose other than providing the Service.

5.4 Data Deletion

Upon termination of the Subscription Period, Customer may request export of Customer Data within thirty (30) days. After this period, Alertica will delete Customer Data in accordance with its data retention policies as described in the Privacy Policy, subject to any legal retention obligations.

6. On-Premises Deployment

6.1 License Grant

For On-Premises Software, Alertica grants Customer a limited, non-exclusive, non-transferable license to install and use the software on Customer's infrastructure during the Subscription Period.

6.2 Customer as Controller

For On-Premises deployments:

• Customer acts as the data controller for all data processed by the On-Premises Software.
• Alertica does not have remote access to the Customer's on-premises installation.
• No telemetry, monitoring data, or device information is transmitted to Alertica.
• The software performs periodic license validation checks that verify entitlement only; no customer data is transmitted.

6.3 Customer Responsibility

Customer is solely responsible for operating and securing the on-premises deployment.

6.4 Restrictions

Customer may not modify, reverse-engineer, decompile, or create derivative works of the On-Premises Software, except as permitted by applicable law.

7. Subscription, Fees, and Payment

7.1 Plans

The Service is available under various subscription plans, including free and paid tiers. Features, limitations, and pricing are as described on the Website or in the applicable order.

7.2 Free Tier

If you are using the Service under a free plan:

• The Service is provided "as-is" without any service level commitments.
• Alertica may modify, suspend, or discontinue the free plan at any time without notice.
• No SLA applies. No uptime commitment is made.
• Alertica's total aggregate liability to you under the free plan is zero (0).

7.3 Payment

Paid subscriptions are billed in advance in accordance with the selected plan. All fees are non-refundable except as expressly stated in these Terms or required by applicable law.
Payments are processed by Tranzila.

7.4 Taxes

Fees are exclusive of all taxes and levies. Customer is responsible for all applicable taxes, except for taxes based on Alertica's net income.

7.5 Late Payment

If payment is overdue, Alertica may suspend access to the Service upon reasonable notice. Alertica reserves the right to charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

8. Service Availability (SLA)

8.1 Uptime Target

Alertica targets 99% monthly uptime for the SaaS Platform. This target applies only to paid subscription plans.

8.2 Exclusions

Uptime calculations exclude:

• Scheduled maintenance (communicated with reasonable advance notice)
• Emergency maintenance
• Force majeure events
• Failures of third-party infrastructure providers
• Internet connectivity failures outside Alertica's control
• Customer-caused issues (misconfiguration, excessive usage)
• Suspension due to Customer's breach of these Terms (including non-payment)

8.3 Service Credits

If monthly uptime falls below 99%, Customer may request a service credit.

• Credits are capped at one (1) month of subscription fees.
• Credits cannot be exchanged for cash or refunds.
• Claims must be submitted to info@pagewiz.com within 30 days of the end of the affected month.
• Credits will be applied to Customer's next billing cycle.

8.4 Sole Remedy

Service credits are Customer's sole and exclusive remedy for failure to meet the uptime target. This Section 8 does not modify the limitation of liability provisions in Section 11.

8.5 SLA Changes

Alertica may modify this SLA from time to time. Material changes will be communicated at least 30 days in advance and will not apply retroactively.

9. Intellectual Property

9.1 Alertica IP

The Service, software, algorithms, user interfaces, documentation, trademarks, and all intellectual property remain the exclusive property of Alertica. No rights are granted except as expressly provided in these Terms.

9.2 Feedback

If Customer provides suggestions, ideas, or feedback regarding the Service ("Feedback"), Alertica may freely use such Feedback without obligation or compensation.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS-IS" AND "AS-AVAILABLE." ALERTICA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

Alertica does not warrant that:

• The Service will detect all file modifications, configuration changes, or security events.
• The Service will prevent security breaches.
• The Service will be uninterrupted, error-free, or completely secure.
• The Service will meet Customer's specific requirements.
• The Service ensures compliance with any regulatory framework.

The Service is not a substitute for a comprehensive security program.

11. Limitation of Liability

11.1 Exclusion of Indirect Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising out of or related to these Terms, regardless of the theory of liability.
Alertica shall not be liable for security incidents originating from Customer's systems, devices, or infrastructure.

11.2 Aggregate Cap

ALERTICA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO ALERTICA DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
This limitation applies to all claims, including contract, tort, negligence, and statutory claims.
Liability for gross negligence shall remain subject to the above cap.
For free-tier users, Alertica's total aggregate liability is zero (0).

11.3 Exceptions

The limitations in Sections 11.1 and 11.2 do not apply to:

• Fraud or willful misconduct by either party.
• Obligations that cannot be limited under applicable law.

11.4 Essential Basis

The limitations of liability in this Section 11 reflect an allocation of risk between the parties and form an essential basis of the bargain between them.

12. Indemnification

Customer shall indemnify, defend, and hold harmless Alertica from and against any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Customer's breach of these Terms.
• Customer's use of the Service to monitor devices or systems without proper authorization.
• Customer's violation of applicable law.
• Any third-party claim relating to Customer Data.

13. Security

Alertica implements reasonable and appropriate technical and organizational safeguards to protect the Service and Customer Data.
However, Customer acknowledges that no system is completely secure.
Customer remains responsible for securing its own infrastructure, devices, and systems.

14. Sanctions and Export Control

Customer represents and warrants that:

• It is not located in, or a resident of, any country subject to comprehensive trade sanctions.
• It is not listed on any sanctions or restricted-party list maintained by any applicable authority.
• It will not use the Service in violation of applicable export control or sanctions laws.

15. Term and Termination

15.1 Term

These Terms remain in effect for the duration of the Subscription Period and until all obligations have been fulfilled.

15.2 Termination for Convenience

Either party may terminate the subscription by providing written notice at least thirty (30) days before the end of the then-current Subscription Period.

15.3 Termination for Cause

Either party may terminate these Terms if the other party:

• Materially breaches these Terms and fails to cure within thirty (30) days of written notice.
• Becomes insolvent, files for bankruptcy, or ceases operations.

Alertica may terminate or suspend the Service immediately for non-payment.

15.4 Effect of Termination

Upon termination:

• Customer's right to use the Service ceases immediately.
• Customer may request export of Customer Data within thirty (30) days of termination.
• After the 30-day period, Alertica will delete Customer Data in accordance with its retention policies.
• Sections that by their nature should survive termination will survive, including Sections 5.1, 9, 10, 11, 12, 14, 16, and 17.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Israel, without regard to conflict of laws principles.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Tel Aviv-Jaffa, Israel.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy, DPA (if applicable), and any applicable order, constitute the entire agreement between the parties and supersede all prior agreements relating to the subject matter hereof.

17.2 Amendments

Alertica may modify these Terms at any time by posting the revised Terms on the Website. Material changes will be communicated to Customer via email or through the Service. Continued use of the Service after changes become effective constitutes acceptance.

17.3 Assignment

Customer may not assign these Terms without Alertica's prior written consent. Alertica may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

17.4 Severability

If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect.

17.5 No Waiver

Failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

17.6 No Class or Collective Actions

Any dispute arising out of or related to these Terms shall be brought solely in an individual capacity. Neither party may bring claims as a plaintiff or class member in any class, consolidated, or representative proceeding.

17.7 Force Majeure

Neither party shall be liable for failure to perform obligations due to causes beyond its reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or failures of third-party infrastructure.

17.8 Notices

All notices under these Terms shall be sent to the email address associated with the Customer's account or to info@pagewiz.com for notices to Alertica.

18. Contact Us

If you have questions about these Terms, contact us at:
Alertica (operated by Pagewiz 515270841 LTD) Israel Email: info@pagewiz.com